FAQ
General
Q: How can I contact you?
We are always happy to hear from our customers. If you need any assistance or have any questions, please do not hesitate to contact us via email at info@torchdepot.com.au. Our friendly team is available Monday-Friday 9am-5pm AEST.
Shipping and Returns:
Q: How quickly will I receive my order?
All orders placed before 5pm AEST will be dispatched the next day, and you should receive your order within 1-3 business days. For remote areas, delivery may take up to 5-7 business days.
Q: Where is Torch Depot located?
Torch Depot is proud to be an Australian owned and operated business located in Geelong, Victoria, Australia. Our team has been providing our valued customers with an extensive range of premium quality flashlights and flashlight accessories at an affordable price for many years.
Our Geelong based location allows us to provide a level of personal service that is unmatched by our competitors. We are dedicated to providing excellent customer service and satisfaction, and you can be assured that your order is handled with the utmost care and attention.
Q: How are orders shipped?
Orders placed within Australia are sent via Australia Post Express Post or eParcel, depending on your location.
Q: What is your returns policy?
We offer a 30-day money back guarantee on all purchases. If you are not satisfied with the product, simply contact us within 30 days of purchase to arrange a return and refund. Please refer to our Terms & Conditions for full details.
Q: What are your shipping options?
We offer Free Shipping on all orders over $100. For orders under this amount, we offer a flat rate shipping fee of $9.15. We also offer Express shipping for an additional cost.
Warranty:
Q: Do your products come with warranty?
Yes, all Torch Depot products come with a Full Manufacturer's Warranty against manufacturing defects. Please refer to our Terms & Conditions for full details.
Q: Do you sell replacement parts?
While we don't sell replacement parts on their own, we strive to provide our customers with the highest quality of customer service and support. If you are seeking a replacement part for a product purchased from us under warranty, please email us at info@torchdepot.com.au and we will gladly assist you in finding a solution to your issue.
Products:
Q: Are your flashlights water resistant/waterproof?
Yes, some of our flashlights are water resistant or waterproof. Please refer to the individual product page for specific details.
Q: Are your flashlights suitable for my needs?
We offer a range of premium quality flashlights for a variety of uses. Whether you need a tactical flashlight for military or law enforcement use, an EDC flashlight, or a headlamp with multiple modes and settings, we have the perfect solution to suit your needs.
Payments:
Q: What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay and many other payment methods. Our payment system is secure and we take all reasonable measures to protect your personal information.
Q: Is it safe to purchase on your website?
Yes. We use secure SSL encryption technology to ensure all transactions are protected. Your personal and financial information is safe when shopping with us.
Security:
Q: What is your privacy policy?
We take the security of your personal information very seriously. We have implemented strict measures to ensure all data is handled in a secure and confidential manner. Please refer to our Privacy Policy for more information.
Q: Do you have a secure checkout process?
Yes. Our website is fully encrypted to ensure all transactions are secure. We also use additional security measures such as 3D Secure authentication for added peace of mind.
Promotions and Discounts:
Q: Do you offer discounts for bulk orders?
Yes. We offer discounts for bulk orders. Please email us at info@torchdepot.com.au to discuss your requirements and we will be happy to provide you with a quote.
Q: Do you offer special discounts or promotions?
Yes. From time to time, we run special offers and promotions, so be sure to keep an eye on our website and social media channels for the latest deals.